General Questions
Who is GOLDPRIME?
GOLDPRIME is a mobile company based in Dubai that was founded in 2022. They operate out of Dubai Airport Free Zone and specialize in offering a variety of mobile phone models from countries such as the USA, Japan, India, and Arabic spec. Their main target markets are South and Latin America. GOLDPRIME deals with both new and used mobile phones as well as their accessories, providing customers with a wide range of options.
What products does GOLDPRIME offer?
GOLDPRIME offers a range of products including Apple iPhones and Xiaomi devices.
How can I contact GOLDPRIME?
You can contact GOLDPRIME in the following ways:
- E-mail: Send an e-mail to goldprime@gmail.com to inquire or request further information.
- Mobile: Call +97143533810 to speak directly with a representative from GOLDPRIME.
- WhatsApp: If you prefer to communicate via WhatsApp, you can message +971527787995 to reach GOLDPRIME.
Do you offer repair services for mobile devices?
In addition to phone repair services, we also offer phone unlocking services, phone customization, and phone accessories. Our technicians are proficient in handling various smartphone brands such as Apple, Samsung, and more. We strive to provide excellent customer service and fast turnaround times for phone repairs. Whether it’s a cracked screen, water damage, software issue, or any other problem, our technicians have the knowledge and skills to fix it.
Ordering
What payment methods do you accept?
- Credit card: Customers can make payments using their credit card details, either online or in-person, by entering the card number, expiry date, and CVV code.
- Debit card: Similar to credit cards, customers can use their debit cards to make payments by entering their card details.
- Cash: Customers can make payments in cash, either in-person at a physical store or by arranging cash on delivery for online purchases.
- Bank transfers: Customers can make payments by transferring funds directly from their bank account to the seller’s bank account, either through online banking or by visiting a bank branch.
Note: The availability of these payment methods may vary depending on the country, type of business, and the preferences of the customers and sellers.
What is the shipping policy of GOLDPRIME?
Shipping Policy:
- Order Processing:
– Orders are processed within 1-2 business days of receipt, excluding weekends and holidays.
– We strive to ship orders as quickly as possible, but note that processing times may be longer during peak periods.
- Shipping Methods:
– We offer several shipping options to choose from during checkout, including standard shipping, expedited shipping, and international shipping.
– The availability of shipping options may vary depending on the destination.
- Shipping Rates:
– Shipping rates are determined based on the weight, dimensions, and destination of the order.
– The shipping cost will be displayed during the checkout process, allowing you to review and confirm the total before completing the purchase.
- Delivery Estimates:
– Estimated delivery times are provided during the checkout process based on the selected shipping option and destination.
– These estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary depending on external factors such as weather conditions and customs clearance.
- Tracking:
– Once your order has shipped, you will receive a confirmation email containing a tracking number.
– You can use this tracking number to monitor the progress of your shipment on the carrier’s website or through our online tracking portal.
- International Shipping:
– We offer international shipping to select countries.
– Please note that additional customs duties, taxes, and fees may apply to international orders, and the customer is responsible for these charges.
- Damaged or Missing Items:
– In the rare event that your order arrives damaged or an item is missing, please contact our customer service team within 48 hours of receiving the package.
– We will work with you to resolve the issue and arrange for a replacement or refund if necessary.
- Returns and Exchanges:
– For information on our return and exchange policy, please refer to the dedicated page on our website.
– Note that shipping fees are non-refundable for returns or exchanges, and the customer is responsible for return shipping costs.
- Customer Support:
– If you have any questions or concerns regarding your order or shipping, please contact our customer support team. We are available to assist you Monday through Friday, from 9 am to 5 pm (local time).
What sets GOLDPRIME apart from other mobile companies?
Why Gold Prime FZCO?
- Unparalleled Quality: We are committed to delivering products that meet the highest quality standards,
- Competitive Prices: Our dedication to affordability ensures that customers receive the best value for their investments.
- Swift Deliveries: Our efficient logistics and supply chain, we guarantee prompt delivery, meeting customers’ expectations every time.
Do you have a physical store I can visit?
Yes, Gold Prime FZCO has a physical store in the Dubai Airport Free Zone. The address is E17, Dubai Airport Freezone. And LCA14 LOGISTICS CLUSTER ROW A, DUBAI COMMERCITY.